Product Returns & Exchanges


Courier collection fee; when paid, our couriers will collect your item from you.

NB: this item is not refundable.
Can be found under Orders, in My Account or in your Order Confirmation email.

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This is not a product. Once a courier has been dispatched, this fee cannot be refunded.
  • Some products are not refundable, cannot be exchanged nor returned.  Please ensure your item meets the criteria for return (before processing this return fee).
  • After completing this step, please log into My Account, and select “ask for a refund” on the item you wish to return.

Important: if you have skipped this step, the courier collection charge will be deducted from your Refund request amount.


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